Student Portal intermittent performance degradation

Incident Report for Maths Pathway

Resolved

Performance is back to normal after the cache optimisation. Observed load is higher with no performance impact, issue is resolved.

Posted Feb 07, 2024 - 12:29 AEDT

Monitoring

Overnight we have released an update to address an issue in our caching service. We will be monitoring performance today.

Posted Feb 07, 2024 - 07:59 AEDT

Update

We are continuing to work on a resolution and will have a number of improvements released later this evening.

Posted Feb 06, 2024 - 16:04 AEDT

Identified

We have identified an issue with our Student Portal that is resulting in intermittent performance degradation. We have released a patch to reduce the frequency and severity of the degradation and are continuing to work on eradicating the issue.

Posted Feb 06, 2024 - 14:52 AEDT

This incident affected: Student Portal.