Students unable to continue their tests

Incident Report for Maths Pathway

Resolved

This incident has been resolved.

Posted Nov 26, 2019 - 09:52 AEDT

Monitoring

This issue has now been resolved, and all students affected by it should now be able to access their tests again without any more problems.

Posted Oct 15, 2019 - 16:25 AEDT

Investigating

We are currently investigating an issue that is preventing some students from continuing their tests. Students affected by this issue see a red circle with a cross on it on their timeline instead of their usual 'Continue Test' button. We are working to resolve this issue as soon as possible.

In the meantime, the support team is able to fix individual cases of this error manually. Email support@mathspathway.com with the name of any students affected, and they'll be able to restore their tests.

Posted Oct 15, 2019 - 11:28 AEDT

This incident affected: Student Portal.