Missing key concept on Gem Map for students

Incident Report for Maths Pathway

Resolved

This incident has been resolved.

Posted Feb 13, 2023 - 12:44 AEDT

Monitoring

We have updated the problematic key concept, and student's should now see all the gems on the learning map and no longer be stuck.

Posted Feb 13, 2023 - 10:16 AEDT

Identified

Over the weekend we published a change to our modules that resulted in a key concept becoming larger than our student Learning Map currently supports.
This has resulted in a "Gap" where a gem should appear on the student's learning map, which in some cases makes it difficult or impossible for student's to choose their next module.
We are rearranging the modules, and will have this resolved this morning.

Posted Feb 13, 2023 - 09:36 AEDT

This incident affected: Student Portal.