Student app performance degradation

Incident Report for Maths Pathway

Resolved

This incident has been resolved.
Posted Feb 09, 2022 - 13:54 AEDT

Update

The student app has been fully functional with good performance so far this morning.
We will continue monitoring the app for the remainder of the day.
Posted Feb 09, 2022 - 10:25 AEDT

Monitoring

We have made additional performance improvements and will be monitoring the situation today.
Posted Feb 09, 2022 - 08:27 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Feb 08, 2022 - 10:31 AEDT

Identified

We have identified a further issue relating to performance on the student app and are implementing a fix for this now.
Posted Feb 08, 2022 - 10:20 AEDT

Monitoring

We have made some optimisations to the student app that should improve the performance of the student app.
We will be monitoring for the next couple of days until we are confident that it has resolved the issue completely.
Posted Feb 08, 2022 - 08:23 AEDT

Investigating

We are currently experiencing intermittent performance degradation with with our student app and are investigating the issue.
Posted Feb 07, 2022 - 12:47 AEDT
This incident affected: Student Portal.