tag:status.mathspathway.com,2005:/historyMaths Pathway Status - Incident History2024-03-29T16:22:36+11:00Maths Pathwaytag:status.mathspathway.com,2005:Incident/199182422024-02-07T12:29:33+11:002024-02-07T12:29:33+11:00Student Portal intermittent performance degradation<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:29</var> AEDT</small><br><strong>Resolved</strong> - Performance is back to normal after the cache optimisation. Observed load is higher with no performance impact, issue is resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:59</var> AEDT</small><br><strong>Monitoring</strong> - Overnight we have released an update to address an issue in our caching service. We will be monitoring performance today.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a resolution and will have a number of improvements released later this evening.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:52</var> AEDT</small><br><strong>Identified</strong> - We have identified an issue with our Student Portal that is resulting in intermittent performance degradation. We have released a patch to reduce the frequency and severity of the degradation and are continuing to work on eradicating the issue.</p>tag:status.mathspathway.com,2005:Incident/174389902023-06-01T16:53:48+10:002023-06-01T16:53:57+10:00Teacher App Offline<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:53</var> AEST</small><br><strong>Resolved</strong> - The service has stabilised and we will close the incident.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:29</var> AEST</small><br><strong>Monitoring</strong> - We have removed the faulty instance and the service is running again.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:18</var> AEST</small><br><strong>Investigating</strong> - Our team are investigating and updates will provided once we learn more.</p>tag:status.mathspathway.com,2005:Incident/161123632023-02-13T12:44:46+11:002023-02-13T12:44:46+11:00Missing key concept on Gem Map for students<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:44</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:16</var> AEDT</small><br><strong>Monitoring</strong> - We have updated the problematic key concept, and student's should now see all the gems on the learning map and no longer be stuck.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:36</var> AEDT</small><br><strong>Identified</strong> - Over the weekend we published a change to our modules that resulted in a key concept becoming larger than our student Learning Map currently supports.<br />This has resulted in a "Gap" where a gem should appear on the student's learning map, which in some cases makes it difficult or impossible for student's to choose their next module.<br />We are rearranging the modules, and will have this resolved this morning.</p>tag:status.mathspathway.com,2005:Incident/99988192022-05-16T12:00:00+10:002022-05-16T12:19:45+10:00Teacher app unavailable<p><small>May <var data-var='date'>16</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Resolved</strong> - During an update our teacher app stopped responding at approximately 12:03pm.<br />At approximately 12:15pm we restored service by swapping out the corrupted instance that was supposed to be serving users with an instance that is in a known healthy state.</p>tag:status.mathspathway.com,2005:Incident/92796002022-02-18T13:05:30+11:002022-03-28T13:06:03+11:00Student App Outage<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>13:05</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:05</var> AEDT</small><br><strong>Update</strong> - Overnight we made further performance improvements to our app and infrastructure.<br />We have been monitoring the situation today and performance of the student app has been good.<br />We will continue to monitor the load and performance of the system next week.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:44</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:44</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:40</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mathspathway.com,2005:Incident/92530842022-02-09T13:54:18+11:002022-02-09T13:54:18+11:00Student app performance degradation<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:54</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:25</var> AEDT</small><br><strong>Update</strong> - The student app has been fully functional with good performance so far this morning.<br />We will continue monitoring the app for the remainder of the day.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:27</var> AEDT</small><br><strong>Monitoring</strong> - We have made additional performance improvements and will be monitoring the situation today.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:31</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> AEDT</small><br><strong>Identified</strong> - We have identified a further issue relating to performance on the student app and are implementing a fix for this now.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> AEDT</small><br><strong>Monitoring</strong> - We have made some optimisations to the student app that should improve the performance of the student app.<br />We will be monitoring for the next couple of days until we are confident that it has resolved the issue completely.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:47</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing intermittent performance degradation with with our student app and are investigating the issue.</p>tag:status.mathspathway.com,2005:Incident/92335802022-02-04T11:00:00+11:002022-02-04T12:00:01+11:00Module pdfs are unable to be viewed by students<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Resolved</strong> - A release was made with configuration that pointed to an incorrect location for the student worksheet/module pdfs.<br />We have released a fix and worksheet/module pdfs should be working again.</p>tag:status.mathspathway.com,2005:Incident/77346122021-08-11T16:59:23+10:002021-08-11T16:59:23+10:00Teacher site unavailable<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:59</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:57</var> AEST</small><br><strong>Monitoring</strong> - We have resolved the issue and are continuing to monitor the service.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:52</var> AEST</small><br><strong>Investigating</strong> - At approximately 12:45 our Teacher Portal has gone offline.<br />We are investigating now and will provide updates as we learn more.</p>tag:status.mathspathway.com,2005:Incident/69803322021-05-13T09:10:21+10:002021-05-13T09:10:22+10:00External provider outage<p><small>May <var data-var='date'>13</var>, <var data-var='time'>09:10</var> AEST</small><br><strong>Resolved</strong> - Our external service provider has corrected the issues and everything is back to normal.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>15:56</var> AEST</small><br><strong>Identified</strong> - We are currently experiencing an outage with an external service provider. This is causing disruption with the Package Diagnostic Tool signup page, and may have some other minor effects on the regular MathsPathway application.<br /><br />We're monitoring the issue and will provide updates when we have more information.</p>tag:status.mathspathway.com,2005:Incident/64568712021-03-05T12:57:18+11:002021-03-05T12:57:18+11:00Mini-lesson builder not working<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> AEDT</small><br><strong>Resolved</strong> - The mini-lesson builder issue has been resolved and is working again.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:34</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:26</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:59</var> AEDT</small><br><strong>Investigating</strong> - We have identified that the mini-lesson builder is failing for some teachers.<br />We are currently investigating the source of this issue.</p>tag:status.mathspathway.com,2005:Incident/50838422020-09-14T16:31:45+10:002020-09-14T16:31:45+10:00Students unable to login<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:31</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:28</var> AEST</small><br><strong>Monitoring</strong> - We have brought the student portal back online and will continue monitoring.<br /><br />Students can now login successfully.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:16</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:09</var> AEST</small><br><strong>Investigating</strong> - We are aware that a number of students are currently unable to login to the Student Portal.<br /><br />We are investigating and will provide an update shortly.</p>tag:status.mathspathway.com,2005:Incident/36140532020-03-02T11:08:23+11:002020-03-02T11:08:23+11:00Login failing for some teachers using Firefox and Edge - Chrome still works<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:56</var> AEDT</small><br><strong>Monitoring</strong> - We have identified the source of the issue and deployed a fix.<br />You may have to "hard refresh" your browser for the fix to take effect (for most browsers on windows/linux hold Ctrl and press F5 at the same time).</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:08</var> AEDT</small><br><strong>Investigating</strong> - We are investigating why login is failing for Firefox and Edge for some teachers.<br />Some teachers are able to login using these browsers, but there are a number who are not able to do so.</p>tag:status.mathspathway.com,2005:Incident/35318962020-02-07T15:08:45+11:002020-02-07T15:08:45+11:00Support phone is offline due to a technical fault - please email for support<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> AEDT</small><br><strong>Resolved</strong> - Our phones are back online.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> AEDT</small><br><strong>Investigating</strong> - Our support phone line is currently down.<br /><br />We are investigating the cause of the issue, but in the meantime, please email for all support requests.</p>tag:status.mathspathway.com,2005:Incident/34780832020-01-28T17:06:26+11:002020-01-28T17:06:26+11:00Teachers with no 2020 classes unable use Teacher Portal<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>17:06</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:31</var> AEDT</small><br><strong>Monitoring</strong> - The issue has now been resolved.<br />Teachers will need to refresh their browser to get the latest update.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:39</var> AEDT</small><br><strong>Investigating</strong> - We have identified that teachers that have no 2020 classes configured are being placed in an endless "refresh" loop of the teacher dashboard when they login.<br /><br />We have identified a fix and will be releasing it shortly.</p>tag:status.mathspathway.com,2005:Incident/32555402019-11-27T10:12:55+11:002019-11-27T10:12:55+11:00Student Portal Performance Issues<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:12</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>10:01</var> AEDT</small><br><strong>Monitoring</strong> - We identified a fault in one of our production web servers which we have now resolved.<br />We will continue monitoring throughout the day.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:58</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:58</var> AEDT</small><br><strong>Investigating</strong> - At approximately 9:28am AEDT the student portal started experiencing performance issues.<br />We are investigating and will provide an update when we have identified the source of the performance issue.</p>tag:status.mathspathway.com,2005:Incident/31029192019-11-26T09:53:18+11:002019-11-26T09:53:18+11:00'Module not available for this student' error preventing students from continuing modules.<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:53</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:37</var> AEDT</small><br><strong>Monitoring</strong> - The issue has now been resolved, and we are currently monitoring to ensure that no other errors occur as a result.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>10:56</var> AEDT</small><br><strong>Identified</strong> - The cause of this issue has been identified and is currently being fixed by the tech team.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>09:44</var> AEDT</small><br><strong>Investigating</strong> - An issue has been identified where some students are unable to continue the module they are working on. Clicking on the 'Continue Activity' button results in an error that reads 'Module not available for this student'. We're currently working on resolving this issue as our highest priority.<br /><br />In the meantime, support is able to fix individual cases of this error manually. Email support@mathspathway.com with the name of any student affected by this error, and they will be able to fix up their accounts.</p>tag:status.mathspathway.com,2005:Incident/31031512019-11-26T09:52:53+11:002019-11-26T09:52:53+11:00Students unable to continue their tests<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:52</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>16:25</var> AEDT</small><br><strong>Monitoring</strong> - This issue has now been resolved, and all students affected by it should now be able to access their tests again without any more problems.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:28</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing some students from continuing their tests. Students affected by this issue see a red circle with a cross on it on their timeline instead of their usual 'Continue Test' button. We are working to resolve this issue as soon as possible.<br /><br />In the meantime, the support team is able to fix individual cases of this error manually. Email support@mathspathway.com with the name of any students affected, and they'll be able to restore their tests.</p>tag:status.mathspathway.com,2005:Incident/27301242019-07-19T11:17:39+10:002019-07-19T11:17:39+10:00Display of Maths in Tests and Exams<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:17</var> AEST</small><br><strong>Resolved</strong> - We have identified that 113 tests were affected. For each of these we have recreated the pdf (using the same questions).<br />To get the latest version of affected tests (with the Maths equation alignment corrected), please login to the teacher portal and download the test from there.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:41</var> AEST</small><br><strong>Identified</strong> - All tests that have been generated after 2:33pm AEST on Thursday July 18 have been printing Maths equations on their own line even in the situations where the equation should be within a paragraph/sentence.<br /><br />We have resolved this issue so that tests and exams generated from this point on will not be affected.<br /><br />We are in the process of regenerating all affected tests so that when Teachers download the latest version from the Teacher Portal they will see the equations printed correctly.</p>tag:status.mathspathway.com,2005:Incident/25654822019-06-18T16:32:37+10:002019-06-18T16:32:37+10:00Issues with test generation<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>16:32</var> AEST</small><br><strong>Resolved</strong> - We have received no more reports of this issue, it appears to have been resolved. We will continue to monitor.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>14:53</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>12:15</var> AEST</small><br><strong>Identified</strong> - We have applied a fix and we can now see that tests are able to be generated. We are continuing to investigate this issue. Please let us know if you are still affected.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>12:12</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>11:21</var> AEST</small><br><strong>Investigating</strong> - We are currently receiving reports that test generation is not working. We are currently investigating this as our highest priority, and will update this page as soon as we have any more information.</p>tag:status.mathspathway.com,2005:Incident/24300922019-05-23T09:37:22+10:002019-05-23T09:37:22+10:00Online test questions unable to be answered<p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:37</var> AEST</small><br><strong>Resolved</strong> - The issue is now fully resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>09:57</var> AEST</small><br><strong>Monitoring</strong> - We've now fixed the cause of this issue. Students should now be able to answer their online test and diagnostic questions without any more problems. Affected students may need to refresh their page before the changes take effect. We'll continue to monitor the situation to make sure no further problems arise.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>09:30</var> AEST</small><br><strong>Identified</strong> - We've identified the cause of the issue are are currently working on fixing it.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>09:22</var> AEST</small><br><strong>Investigating</strong> - We've identified an issue that is preventing students from being able to type in answers to their online test questions. We're currently investigating this issue as our top priority, and will update the situation as it develops.</p>tag:status.mathspathway.com,2005:Incident/24218852019-05-21T09:58:30+10:002019-05-21T09:58:30+10:00Power Outage at Maths Pathway Offices<p><small>May <var data-var='date'>21</var>, <var data-var='time'>09:58</var> AEST</small><br><strong>Resolved</strong> - Power has been restored and our phone system is back online.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>07:36</var> AEST</small><br><strong>Update</strong> - Our phones are still unavailable as our electricity service has not been restored yet.<br /><br />Please continue to contact support via email.<br /><br />We will update and close this incident once power is restored and we are once again providing support via phone and email.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>11:48</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>11:47</var> AEST</small><br><strong>Investigating</strong> - Hello All,<br /><br />Unfortunately a truck has taken out a nearby powerline and the Maths Pathway office has no power.<br /><br />Our phones are unavailable until power is restored, so please contact support, consultants, and other Maths Pathway staff via email.<br /><br />All online services (Teacher Portal, Student Portal, and Website) are unaffected as they are not hosted in our office.</p>tag:status.mathspathway.com,2005:Incident/24066962019-05-17T09:42:17+10:002019-05-17T09:42:17+10:00A small number of tests did not automatically generate overnight<p><small>May <var data-var='date'>17</var>, <var data-var='time'>09:42</var> AEST</small><br><strong>Resolved</strong> - We have now confirmed that there are no ongoing issues as a result of yesterday's test generation issue.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>09:16</var> AEST</small><br><strong>Monitoring</strong> - We have identified a small number of tests that did not generate overnight as they were supposed to. We have now gone through and generated those tests, however affected teachers may need to refresh the page before they see the changes.</p>tag:status.mathspathway.com,2005:Incident/23307622019-04-16T21:01:52+10:002019-04-16T21:01:52+10:00Service Unavailable For Some Users<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>21:01</var> AEST</small><br><strong>Resolved</strong> - Microsoft Azure has confirmed that an ISP encountered issues this afternoon and that these issues have been resolved as at 7pm AEST.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>17:24</var> AEST</small><br><strong>Investigating</strong> - We have identified an issue where some users are unable to connect to teacher.mathspathway.com and the student portal.<br />Some users have reported being able to access services when switching to alternative internet connections (such as mobile carriers).<br />We are investigating the issue and will provide updates as we know more.</p>tag:status.mathspathway.com,2005:Incident/22130902019-04-02T13:52:43+11:002019-04-02T13:52:43+11:00Ongoing issue affecting student timelines, modules and tests<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> AEDT</small><br><strong>Resolved</strong> - We have resolved all issues related to this incident.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:47</var> AEDT</small><br><strong>Monitoring</strong> - Over the weekend, we have managed to resolved most of the specific issues associated with the larger problem we had with tests and timelines last week. We are continuing to monitor both the teacher and student portals for errors. <br /><br />If you have sent and email through to Support, we are working our way through the backlog of emails and we thank you for your patience as we try to respond to everyone.<br /><br />If your class is still experiencing issues, please contact Support and we'll get back to you as soon as possible.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:57</var> AEDT</small><br><strong>Update</strong> - A large majority of issues should now be resolved. Most students should have no more problems accessing their work, tests and reflections. We're still working on resolving several issues affecting a smaller subset of students including:<br />- Students not moving on to the next test cycle after a test<br />- Some students still unable to continue a module<br />- Students with 0% effort and growth scores despite mastering modules<br />- Students missing their test marks, resulting in them not mastering modules they should have mastered<br />- Student timelines showing the incorrect date for the next test<br />- Student timelines not loading at all</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:18</var> AEDT</small><br><strong>Identified</strong> - We've identified several more ongoing issues affecting student's timelines and tests that our initial solution failed to resolve. We're currently working on fixing these as our highest priority.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:44</var> AEDT</small><br><strong>Monitoring</strong> - We've now resolved all issues relating to this error, and are monitoring the system to ensure that no other cases have been missed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:52</var> AEDT</small><br><strong>Update</strong> - We've now fixed a majority of the issues affecting student accounts, however we've identified that some students are still unable to work on modules. We're currently working to resolve this as our highest priority.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:09</var> AEDT</small><br><strong>Update</strong> - We're currently running a fix for this issue that will also correct all inconsistencies and inaccuracies with student data. It may take up to 24 hours for the changes to take affect for some schools.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:23</var> AEDT</small><br><strong>Identified</strong> - We've identified the cause of the issue and we're now working as hard as we can to resolve it.<br /><br />We've found that this issue may have resulted in other inconsistencies in students' accounts, such as missing test marks and completed modules no longer showing up on timelines. We can confirm that when we fix this issue, all of these error will be corrected.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:49</var> AEDT</small><br><strong>Investigating</strong> - We have been made aware of an issue where a large number of students are stuck in a state where they are unable to start or continue any modules or diagnostics. We're currently investigating this issue as our highest priority, and will resolve this as soon as possible.</p>tag:status.mathspathway.com,2005:Incident/21760512019-02-18T10:55:20+11:002019-02-18T10:55:20+11:00Bulk rollover tool issues<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:55</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:37</var> AEDT</small><br><strong>Monitoring</strong> - We've fixed the issues affecting the bulk rollover tool, and made it available to use again. We're monitoring to ensure no other problems arise with the bulk rollover tool.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:06</var> AEDT</small><br><strong>Identified</strong> - We've identified the cause of the issue and we're currently working to fix it. We've taken down the bulk rollover tool from the teacher portal while we work on it. In the meantime we've been able to confirm that upcoming rollovers scheduled by the bulk rollover tool will not be adversely affected while we resolve the issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:03</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the bulk rollover tool, as we have found that it stops working for a school once the first day of term starts. This is the highest priority with our tech team at the moment.</p>